Refund Policy

This Refund Policy describes how Smart Hotel handles refund and cancellation requests for paid subscriptions. By subscribing to a paid plan, you agree to the terms set out below. We aim to be fair and transparent — please read this policy carefully before purchasing.

1. Subscription Payments

Smart Hotel operates on a subscription basis with monthly and annual billing cycles, priced in Sri Lankan Rupees (LKR). Subscription fees are charged in advance at the beginning of each billing period and grant you access to all features included in your chosen plan for that period.

Payments are verified manually by our team upon receipt of bank transfer confirmation submitted by your business. Your subscription is activated or renewed once verification is complete.

2. Refund to Original Payment Method

Refunds, when approved, are processed within 7–14 business days of approval. Processing times may vary depending on your bank. We will notify you by email once a refund has been initiated on our end.

3. General Refund Eligibility

Because subscription fees are paid in advance and immediately grant access to the Service for the full billing period, fees already paid are generally non-refundable once the billing period has commenced, except in the circumstances described below.

Refunds may be considered and approved at our discretion in the following situations:

• Service unavailability: The Service was inaccessible for a significant portion of your billing period due to an issue on our end (not caused by your infrastructure, devices, or internet connection).
• Duplicate payment: You were charged more than once for the same billing period due to a processing error.
• Erroneous charge: A payment was collected in error — for example, after you had already cancelled your subscription.
• Legal requirement: Applicable law in your jurisdiction requires a refund.

We will review all refund requests on a case-by-case basis and reserve the right to approve or decline requests outside the above circumstances.

4. Subscription Cancellation Policy

You may cancel your Smart Hotel subscription at any time by contacting our support team at info@smarthotellanka.com.

• Cancellation takes effect at the end of the current billing period. You will retain full access to all paid features until that date.
• After the billing period ends, your account will be downgraded to the Free plan (if available) or deactivated.
• Cancelling mid-period does not automatically entitle you to a pro-rated refund for the unused portion of the billing period.
• If you believe you are entitled to a refund upon cancellation under Section 3 above, please contact us and we will review your request.

To avoid being charged for the next billing cycle, please submit your cancellation request at least 3 business days before your renewal date.

5. Trial Period Policy

Smart Hotel offers a free trial period for new businesses to evaluate the platform before committing to a paid subscription. The trial period duration and available features are as communicated at the time of registration and are subject to change.

• No payment is required during the free trial period.
• At the end of the trial, your account will be notified and you may choose to subscribe to a paid plan or continue on the Free plan within its limitations.
• You will not be charged automatically at the end of a trial. Upgrading to a paid plan requires a manual payment and verification step.
• Trial accounts are intended for genuine business evaluation. We reserve the right to terminate trial accounts that appear to be created solely to circumvent subscription requirements.

Because no payment is collected during the trial, there is nothing to refund at the end of a trial period if you choose not to subscribe.

6. Annual Subscriptions

Annual subscriptions are offered at a discounted rate compared to equivalent monthly billing. If you purchase an annual plan and wish to cancel before the year is complete:

• You will retain access for the remainder of the annual period.
• Pro-rated refunds for unused months on annual plans are not provided as a standard policy, but may be considered in exceptional circumstances at our discretion.
• If you experience a significant service disruption during an annual subscription, please contact us — we will assess the situation and may offer a partial credit or refund accordingly.

7. How to Request a Refund

To submit a refund request, please email us at info@smarthotellanka.com with the following information:

• Your registered hotel or business name
• The email address associated with your Smart Hotel account
• The date and amount of the payment in question
• The reason for your refund request
• Any supporting evidence (e.g., payment confirmation, screenshot of service issue)

We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. We recommend reviewing this policy periodically. Continued use of the Service after changes are published constitutes acceptance of the revised policy.